I cannot comment on the cleanliness of the facility. Due to COVID-19, we stayed in the car. To be clear, I support this office policy. It is better to err on the side of caution and safety! :) Thank you for your efforts during this unusual time!

Thank you, Dr Hawker, we appreciate your time.

This was my first time there and everyone that I talked to on staff has been amazing!!!! Took the time to talk to me on the phone even though your phones were ringing off the hook. Dr Reynolds came out to our car and talked one on one. I will definately return and bring out other cat too!

Even though we are under the new guidelines of Covid 19 appointments, I can honestly say I was impressed at the great way the curbside wellness exams were conducted. Everything went great and I never felt I didn t have a chance to talk with Dr Hawker about Katie. I have answered ALL 5 star even though I wasn t physicallhy inside the office, but based on our entire history of bringing our Katie there, the office and all buildings whether training, day care or the hospital....everything is always very clean. We re happy to be part of the ULVH family!...Patti Lee and Katie Girl

It would have been helpful to get instructions on waiting outside at the time that I made the appt as it seemed chaotic without the knowledge.

I am awaiting a printout of what services were performed and my bill! Technology is not always the answer! During Covid, very difficult!

Too expensive

Staff was pleasant. Thank you for all your help.

Prices are high

Always prompt, courteous and accommodating. Have been with us through good times and bad with our pups. Worth the drive

Dr Reynolds was awesome. Explained everything in detail. Thanks so much

Dr Plein is the most caring vet we’ve ever had for our almost 17 year old Coco. He’s the best!!!

I had to make an appointment during the Covid-19 time period. I did have to wait in my car for awhile, but my call was an emergency so they worked me in. They came & got my cat, Scritchie, from my car, took her in, did the exam & returned her to me in a short time. I was very satisfied with their treatment of her.

I would suggest that this survey have other and comment options under each individual answer. It would provide further understanding to the surveyees reason for their rating.

Due to Covid its wasnt like I was able to go into the facility. But everything seemed to go as planned and they did a great job explaining everything, options, etc. Over all very please and plan to use them for our new Fosters-to-Adopt Fur baby.

Look forward to be able to be in the exam room with the Doctor. Hopefully that will be part of our new normal.

Dr Morgan was extremely helpful. Explained the possible reasons for our cats condition, the meaning of the different test results, and possible future Tests and treatments.

During the Covid 19 pandemic this service and care and organization was seamless. I appreciate this veterinary hospital very much. I had an emergency 4 days after a routine exam and vaccinations. They fit me in the same day. They are caring of my pet and I truly appreciate it.

Jessi made everything so easy! Thank you!!

The practice is doing a great job of handling everything during this pandemic.

Dr. Weeden is amazing with Bailey and Maggie.

My dog has a growth in his mouth that is potentially malignant. Having to wait in my car while Dr. Reynolds examined him was tough but she did a really great job informing me of what was going on. She realized I was upset upon hearing her prognosis and was very compassionate and helped me feel better as she explained the situation. I’m really grateful for her. Despite the change in procedure I felt good about the whole experience. And I appreciate you taking into consideration the pandemic.

The place is very expensive but the service is five star! Staff is very friendly and very caring!

We were so thankful the doctors were able to squeeze us in for an emergency appointment two days in a row. Doctor Herb (sp?) even offered to do surgery on her lunch break if it was needed. They treated my dog like their own and I am very grateful. Only negative is that I think they are significantly more expensive than other vets in the area. This previous experience was excellent; however I had a very traumatic experience with the male doctor just over a year ago. That is why we initially left and only needed to come back due to the emergency. Glad he wasn’t the doctor with our dog. We are very grateful for the EXCELLENT care we received during these visits even when the office was clearly overwhelmed and at full capacity.

I didn’t resevede mycape of the Bill.