They were all so kind and caring ! So thankful for their care

Thank you!

The doctor (Dr Palchenke) was super thorough and personable! The staff is super friendly as well

I appreciate ALL of the efforts of the St. Francis team. It’s about the teamwork to achieve the goal and hit the mark with a bull eye. Stay safe and THANK YOU to you all for keeping us ALL safe. God bless

I was very impressed and completely satisfied with the care Jetty received. I felt all went above and beyond. Thank you.

The online website isn’t easy to use. I had trouble changing my password and getting to the site

Hope to actually get in your office next month when Rascal comes in for his second appointment December 16th. I can only hope!

Dr. Parendo is the most compassionate doctor we have ever encountered and the staff is exceptional!

Dr Parendo does not have enough availability, especially in times of crisis

It really is amazing how everyone truly cares about Lucy. It’s like she has her own little fan club at SFHA. No wonder she loves going!

Very supportive and explained everything

My experience was wonderful, Jennifer was so sweet to Maddie. Thank you

Everyone was great

Everyone was amazing, as usual!!!!

Always very helpful, friendly and nice! They made my dog feel comfortable and less anxious about the visit

Given the current COVID concerns it is understandable that the “in person” component of our visit was not the best. We did ask to meet the Dr. and with little issue we were able to meet Dr. R., the explanation of how the visit would go didn’t mention that the Dr. would be available to meet so we were concerned until someone with better ability to communicate straightened out the situation. So, without complaining I would simply recommend that the receptionist or whomever answers the phone undergo a bit of customer service training to better communicate with customers about your visit process.

I’ve been a patient through many pets since 1978. It’s always worth the distance and the care. The staff and Vet Staff is always professional and the beat! Thank you!

Thank you for the care, and respect of our furbabies. Marion

I am very satisfied with the staff in general but I have not been satisfied with Allison s customer service. I understand that with Covid things are difficult but I do not appreciate the haphazard answers she has given me and this is not my first experience with her. The first time was she told me she emailed a copy of my bill, to date it has never been received and I have checked my spam folder. This past time I asked if I could be put on a waiting list and told not while another receptionist said it was not a problem and was kind enough to call back and give me an appointment with the Vet I preferred. I explained I was in a difficult situation and did not appreciate being told I was only given the medication for 5 days because I was supposed to make a follow up appointment, I would have made it at the time because it is difficult to get an appointment and when you have a dog with diarrhea you cannot wait 2 or 3 days to get in. As it was this happened the day before my husband had major back surgery and why I brought him in for his check up two weeks prior so I could avoid having to bring him in. When I picked up the medicine I was told that if this did not work I would have to bring the dog in and is exactly what I did when it re occured.

1st visit was excellent. All staff were very helpful.

Great experience as usual!

During these difficult times when we have to send our fur babies in without being with them I am an very comfortable knowing that my pet Jack will be kept calm and comfortable while in the care of Dr Parendo. Thank you Dr. Parendo and staff.

Dr. Parendo and his staff are the best. Thanks for all you do for Zoey. Have a great holiday season!

We were not allowed to enter the facility due to precautions for COVID19, but yes in the past the facility was clean.

I was very pleased. Dr Polehinke was very thorough explaining everything to me. Thank you