Review( 921 ) : 101 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 915 ) : 102 / 362
Staff Provider Facility it self Waiting Time Fees
Dr. Roach was awesome I was getting ready to look for a new doctor as I was not really happy with Dr. Rachael. But I love the place location is like 10 minutes from me and the staff is awesome. My husband and I both thought right off the bat that DR. Roach is a plus for the company. Thank you
Review( 914 ) : 103 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 900 ) : 104 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 898 ) : 105 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 897 ) : 106 / 362
Staff Provider Facility it self Waiting Time Fees
As a new elder adoption, we are learning how Lila behaves around other dogs. Having the room ready and foyer empty of other pets was helpful and stress reducing. That staff recognized us from our previous pet, Chloe, was a nice touch and an indication of caring about both pets and owners.
Review( 889 ) : 107 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 888 ) : 108 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 887 ) : 109 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 886 ) : 110 / 362
Staff Provider Facility it self Waiting Time Fees
Elizabeth did a great job on grooming. I appreciate that they were finished before noon!
Review( 880 ) : 111 / 362
Staff Provider Facility it self Waiting Time Fees
I m not happy with the boarding personal. I would like to speak with the practice manager. Please call me at your convienence
Review( 878 ) : 112 / 362
Staff Provider Facility it self Waiting Time Fees
Very accommodating and no wait!
Review( 876 ) : 113 / 362
Staff Provider Facility it self Waiting Time Fees
Thanks!
Review( 866 ) : 114 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 862 ) : 115 / 362
Staff Provider Facility it self Waiting Time Fees
The vet tech was very friendly and caring for the needs of my pet and myself.
Review( 858 ) : 116 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 855 ) : 117 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 851 ) : 118 / 362
Staff Provider Facility it self Waiting Time Fees
I have been on a triage list for over a week for my dog and still have not been seen. Not sure why I am getting this survey since I have not been in your office
Review( 850 ) : 119 / 362
Staff Provider Facility it self Waiting Time Fees
I believe there was some miscommunication. I called and scheduled an appointment with someone for a Friday and the receptionist mentioned that I should be seen sooner because of the medical condition my dog was in. So I called back the next day to reschedule for a same-day appointment, knowing there were open slots I could take (this was told to me by the receptionist). However the person I spoke to on the second day told me that normally she couldn t give me an earlier time since they schedule by triage. Never heard this before. She went ahead and scheduled me, but the conversation was confusing and a little off-putting especially since I had been told that I should be seen sooner than when I had originally scheduled an appointment. While in the clinic, my dog needed a sedative so we could get a good x-ray image. I agreed to that. However, I was not told of the side effects such as excessive drooling. I assumed it was a tranquilizer and would just make my dog a little sleepy, not practically catatonic and a faucet at the mouth. This scared me when I saw it happening but had I known this was a possibility, I would ve been ok. This was not discussed. When I called and asked if the excessive drooling was normal, I was told that the antibiotic that my dog was given probably tasted bitter and that s why he was drooling. I had to then confirm that my dog had or had not been already given an antibiotic at the clinic without my knowledge. The staff on the phones could benefit with some active listening and if there is an answer they don t know, please go find out. The run-around on answers is problematic. Thank you
Review( 849 ) : 120 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 846 ) : 121 / 362
Staff Provider Facility it self Waiting Time Fees
I would like to see some more updated handling techniques when it comes to manipulating the dogs. Dr. Sophia Yin s Low Stress Handling methodologies would I think help with difficult examinations. I also appreciate when staff do not take my dog to the back for physical examinations, as I like to be an active participant. With the exception of some updated learning, I always love the techs, and they work very hard with what they have. Please tell them they are appreciated for their work, and support. But maybe help them out with some CEs on handling techniques
Review( 843 ) : 122 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 837 ) : 123 / 362
Staff Provider Facility it self Waiting Time Fees
Review( 836 ) : 124 / 362
Staff Provider Facility it self Waiting Time Fees
I was very impressed with the staff, Doctor Rachel and their care of my Willie. Very nice place to take your pet.
Review( 834 ) : 125 / 362
Staff Provider Facility it self Waiting Time Fees
Emma and Dr. Roach were excellent. Would highly recommend Noah’ Caring Hands and Dr. Roach!